VILLA YIP EXCHANGE SERVICE
- Swapping is only possible if the legal professional-child ratio (BKR) allows it. A swap must be requested via your personal KindPlanner parent portal. The swap will then be approved or rejected. You will also receive an automatic message of this by email.
- Exchanging is possible in the same week, ? in the week before and after, en na the week to which the swap request applies. The swap agreement must be made in advance. An exception to this is swapping in the event of illness of a child. Swapping retroactively is not possible.
- Contractual childcare days that fall on a collective labor agreement holiday are excluded from exchange (after all, holidays are included in our general rates).
- You can also request a swap for a longer period in advance via KindPlanner. Please note that our child planning may not be ready yet and that approval or rejection will take longer. Sending an email about this is not necessary. We will process exchange requests immediately when our child planning is ready (usually two weeks in advance*).
- Wrong date swap requested? Send an email to info@villayip.nl. We will then reject the request and you can then perform the swap request again.
- In case of swapping we try to place your child in his own group. If the BKR does not allow this we offer an alternative group. If you don't want this you can indicate this when making the swap request. The chance that the swap request will be rejected wil be higher.
- In case of frequent swaps on the same day, the possibility of structurally changing the day of care will be discussed with parents.
- If swapping is not considered pedagogically responsible for a child, this will be discussed with the parents.
- Cancelling an swap agreement is only possible if it is still possible within the BKR.
- Exchanging is an extra service, not a right. Especially during holiday periods, we may not be able to anticipate this.
No rights can be derived from the information stated.