VILLA YIP EXCHANGE SERVICE
- Swapping is only possible if the legal professional-child ratio (BKR) allows it. A swap must be requested via your personal KindPlanner parent portal. The swap will then be approved or rejected. You will also receive an automatic message of this by email.
- Exchanging is possible in same week more in the week for en na the week to which the exchange request applies. The exchange agreement must be made in advance. An exception to this is exchange in the event of illness of a child. Exchanging retroactively is not possible.
- Contractual childcare days that fall on a collective labor agreement holiday are excluded from exchange (after all, holidays are included in our general rates).
- You can also request an exchange for a longer period in advance via KindPlanner. Please note that our child planning may not be ready yet and that approval or rejection will take longer. Sending an email about this is not necessary. We will process exchange requests immediately when our child planning is ready (usually two weeks in advance*).
- Wrong date exchange requested? Send an email to info@villayip.nl. We will then reject the exchange request and you can then perform the exchange request again.
- In case of exchange we try to place the child in their own home group. If the BKR does not allow this we offer an alternative group. If you do not want this you can indicate this when making the exchange request. The chance that the exchange request will be rejected is then greater.
- In case of frequent exchanges on the same day, the possibility of structurally changing the day of care will be discussed with parents.
- If exchanging is not considered pedagogically responsible for the child, this will be discussed with the parents.
- Cancelling an exchange agreement is only possible if it is still possible within the BKR.
- Exchanging is an additional service, not a right.
No rights can be derived from the information stated.