Internal complaints procedure Villa Yip BV
You have a complaint. Annoying! Shall we try to resolve this together? You can make the complaint known to the group management and/or directly to our office. In this way, we resolve 99,9% of complaints in good consultation. Should we unexpectedly be faced with a dispute that cannot be resolved, we will follow the following internal complaints procedure:
- Always submit the complaint formally to us in writing. This can be done by email via info@villayip.nl. You will receive a confirmation of receipt from us that we are processing the complaint.
- We will carefully investigate the complaint (within the legal privacy framework) and keep you informed of the progress (both verbally and in writing).
- We aim to handle complaints as quickly as possible with a maximum period of 6 working weeks.
- For the purpose of the final settlement, you will receive a written judgment from us with (if applicable) a specific term in which the complaint will be resolved. As well as the (possible) measures that will have been realized.
External complaints procedure
If, after following the internal complaints procedure, the complaint has not been resolved according to the submitter (or one disagrees with the final decision), one can go to the national disputes committee. This committee will handle and assess the complaint independently.
Villa Yip BV is affiliated with the complaints desk childcare of the national disputes committee. Please note: filing disputes may involve costs. More information: thedisputescommission.nl