FAQ

You can find an overview of invoices and annual statements* in your Kindplanner parent portal. Use the login details you received from us for this. Download Kindplanner from the app store (SDB Octopus: parent app) or log in via customer login (via the menu on villayip.nl).
*these documents are not sent by email

We have a swap service. We refer you to villayip.nl: scroll down > general information > swap service

For this we refer you to our handy Know How on villayip.nl: scroll down > general information > Know How
Parents who will soon be starting childcare will always receive a message in advance with a request to take note of our Know How.

Kindplanner is our planning system. Download SDB OCTOPUS: OUDERAPP in the appstore or log in via customer login (via menu on villayip.nl). Here you will find invoices, annual statements, child data and documents. You can also arrange absences, exchanges and extra care here. More information: Kindplanner Instructional Videos (Youtube)  Do you have any other questions about Kindplanner? Please contact our office.

Kindplanner asks you (onetime only) to scan the QR code or enter the organization code. This code is: Kcdf21e15

We've incorporated company closures on public holidays into our general hourly rates. If we did not do this, rates per hour would be significantly higher. This is disadvantageous in relation to the financial childcare allowance. That's why public holidays are shown on the invoice. This is quite common in the Dutch childcare sector.

Our rates are calculated on general business costs that continue even when a child is not present. In addition, we've incorporated vacation absence in our general rates. If we did not do this, hourly rates would be considerably higher. This is disadvantageous in relation to the financial childcare allowance. In order to (partly) accommodate vacation absence, we have a swap service available.

We offer full-day childcare and (subject to availability only) half-day childcare (morning and/or afternoon) through a 51-week childcare package. A combination of both is possible. This means that we are open between 7:30 and 18:30. In the case of full-day childcare, you can make full use of our childcare services during these hours.

Childcare organizations are legally required to state the number of contract hours and hourly rate in the agreements. However as a parent, you;re free to decide whether or not to use the full time.

In our contracts you'll find the total number of hours per day (full-day care = 11 and half-day care = 5.5 hours). This is common in the Dutch childcare sector. In this way, the parent benefits maximally from the financial childcare allowance and organizations can keep hourly rates competitive.

Operating costs, including the collective labor agreement, location, etc., continue to accrue, even when a child is absent, brought in late, or picked up early. If we deviate from the stated working method, costs and consequently our hourly rates increase significantly. We choose not to do this.

For more information and to make a calculation regarding the costs actually for your own account, we refer you to our product overview on villayip.nl.

Nutrition is always a current topic with us. We follow the general Dutch eating culture and adhere to the guidelines of voedingscentrum.nl. We purchase products with a conscious approach. For instance, fruit always comes fresh from the grower (a diverse range of organic vegetables and fruit), and we have fixed vegetable snacks in the afternoon. Additionally, we try to keep the amount of sugar to a minimum. For example: water is preferred over juice. We also take certain allergies into account. For instance, we do not offer peanut butter in our groups by definition.

We refer to our illness guidelines at villayip.nl. Sick days may be swapped if available. More info: villayip.nl > scroll down> general information > illness guidelines and/or swap service.

Our advice: yes. This way, you avoid having to repay money afterwards or missing out on your allowance. You can find the applicable rates on our price overview and on your invoice. If you have a combination of full-day and half-day childcare, an average hourly rate applies. You can always request this exact rate from us or find it on your annual statement and/or invoice.

Our advice: yes. This is because by doing so, you avoid having to repay the allowance or missing out on it.

Thera's a little brother or sister upcoming? First of all: our congratulations! Do you also want to arrange childcare for him/her with us? To avoid disappointment afterwards: it's therefore important to always register the upcoming newborn yourself.

More info: Kindplanner Instructional Videos (Youtube)

We offer this as an extra service. Please note: flexible childcare can only be purchased per full childcare day and only in combination with an existing childcare agreement. We refer you to our [contact information] for this. product overview on villayip.nl.

In the Netherlands, the arrangement is such that you can claim the childcare allowance for up to three months after your dismissal. This is a so-called bridging period. After this, the allowance scheme expires. For the applicable notice period, we refer you to our terms and conditions and supplementary provisions. As a parent, you are responsible for giving timely notice should this be necessary.

This automatically terminates on the child's 4th birthday. Do you wish to terminate the contract earlier or later? Please contact our planning department (info@villayip.nl) or cancel in good time via Kindplanner.

You must notify us of cancellation in writing, stating the date on which the contract should be terminated. You can cancel via Kindplanner or by sending an email to info@villayip.nl.

For the applicable notice period, we refer you to our general terms and conditions and additional provisions in the agreement.

Please notify us of this in good time. We will then ensure that the childcare agreement is terminated on time—provided it is cancelled within the applicable notice period. As a parent, you are personally responsible for ensuring that cancellation takes place on time. You can cancel via Kindplanner or via info@villayip.nl.

In principle, this is not a problem, provided there is space. Please inform us in good time via info@villayip.nl. Children in the Netherlands are only subject to compulsory education from the age of 5. As a result, you can continue to make use of the childcare allowance scheme.

We are sorry to hear this, but it can always happen. If you agreed to the placement agreement, we apply cancellation fees. You can find the amount of these fees in the supplementary provisions in your agreement.

We are closed on all national holidays in accordance with the Collective Labour Agreement for Childcare. Additionally, we have an end-of-year closure from December 25 to January 1 inclusive.

The most recent version of the applies to all agreements and services of Villa Yip BV. General Terms and Conditions for the Childcare Sector (AVBK) as well as the supplementary provisions of Villa Yip BV apply. The supplementary provisions are stated in the childcare agreement. These terms and supplementary provisions form an integral part of the agreement. We advise you to review them.