FAQ

An overview of invoices and annual statements* can be found in your parent portal of Kindplanner. Use the login details that you received from us. Download Kindplanner in the app store or log in via customer login (via menu on villayip.nl).
*these documents are not sent by email

We have a swap service. We refer you to villayip.nl: scroll down > general information > swap service

For this we refer you to our handy Know How on villayip.nl: scroll down > general information > Know How
Parents who will soon be starting childcare will always receive a message in advance with a request to take note of our Know How.

Kindplanner is our planning system. Download the app Kindplanner in the app store or log in via customer login (via menu on villayip.nl). Here you will find invoices, annual statements, child data and documents. You can also arrange absences, exchanges and extra care here. More information: <strong> Kindplanner Instructional Videos (Youtube) </strong>  Do you have any other questions about Kindplanner? Please contact our office.

Kindplanner asks you (onetime only) to scan the QR code or enter the organization code. This code is: Kcdf21e15

We've incorporated company closures on public holidays into our general hourly rates. If we did not do this, rates per hour would be significantly higher. This is disadvantageous in relation to the financial childcare allowance. That's why public holidays are shown on the invoice. This is quite common in the Dutch childcare sector.

Our rates are calculated on general business costs that continue even when a child is not present. In addition, we've incorporated vacation absence in our general rates. If we did not do this, hourly rates would be considerably higher. This is disadvantageous in relation to the financial childcare allowance. In order to (partly) accommodate vacation absence, we have a swap service available.

We offer full-day care and half-day care (morning and/or afternoon) as standard. This means that we are open between 7.30 18.30. In case of full-days you can make full use of our childcare between these times.

Childcare organizations are legally required to state the number of contract hours and hourly rate in the agreements. However as a parent, you;re free to decide whether or not to use the full time.

In our contracts you'll find the total number of hours per day (full-day care = 11 and half-day care = 5.5 hours). This is common in the Dutch childcare sector. In this way, the parent benefits maximally from the financial childcare allowance and organizations can keep hourly rates competitive.

Costs (such as CAO, location, etc.) continue to accrue even when a child is absent, arrives later, or is picked up earlier. If we were to deviate from this principle, the costs—and therefore the hourly rates—would increase significantly.

For more info go to villayip.nl: scroll down > terms of delivery

We follow the general Dutch food culture within the guidelines of voedingcentrum.nl. We purchase products with a conscious mind. For example, fruit always comes fresh from an organic grower and we offer veggie snacks in the afternoon. We also try to keep the amount of sugars to a minimum and take certain allergies into account. For example, we do not offer peanut butter in our groups by definition.

We refer to our illness guidelines at villayip.nl. Sick days may be swapped if available. More info: villayip.nl > scroll down> general information > illness guidelines and/or swap service.

Our advice: yes. This way you avoid having to pay back afterwards or missing out on benefits. You can find the applicable rates at your invoice. If you have a combination of full- and half-day care, then an average hourly rate applies. You can always request this exact rate from us.

Our advice: yes. This is for the simple reason that you avoid having to pay back benefits or missing out on benefits.

Thera's a little brother or sister upcoming? First of all: our congratulations! Do you also want to arrange childcare for him/her with us? To avoid disappointment afterwards: it's therefore important to always register the upcoming newborn yourself.

More info: Kindplanner Instructional Videos (Youtube)

We offer this as an additional service. Please note: flexible care can only be purchased in combination with a permanent care agreement. We refer to our product overview at villayip.nl.

In the Netherlands, it's arranged that you can use the childcare allowance up to 3 months after your dismissal. This is a so-called bridging period. After this, the allowance expires. For the applicable notice period, we refer you to villayip.nl > terms of delivery. . As a parent, you are responsible for cancelling in time (if necessary).

The contract stops automatically on the child's 4th birthday. Do you want to stop the contract earlier or later? Please contact our planning (info@villayip.nl) or cancel in time via Kindplanner.

You must notify us of cancellation in writing, stating the date on which the contract should be terminated. You can cancel via Kindplanner or by sending an email to info@villayip.nl.

For the applicable notice period, we refer you to our terms and conditions of delivery: villayip.nl > scroll down > terms of delivery

Please inform us if you wish to terminate your contract in earlier stadium. We will then ensure that your contract is ended on time (when cancellation has been done within the applicable notice period). For details on the notice period, please refer to villayip.nl: scroll down > terms of delivery. Cancellation can be done via Kindplanner or through mail (info@villayip.nl) info@villayip.nl.

In principle this is not a problem (depending on availability). Please contact us ontime (mail or call). Children in the Netherlands are required to attend school from the age of 5. This allows you to continue to use the childcare financial allowance.

We’re sorry to hear that, but these situations can happen. If you have already agreed to the contract terms, the applicable notice period will apply for the cancellation. For detailed info and cancellation costs, please refer to villayip.nl scroll down > conditions > terms of delivery."

We're closed on national holidays according to the collective labor agreement for childcare and from Christmas Day to January 1st. Please refer to villayip.nl > scroll down > conditions > terms of delivery